J Marquel

Returns

J MARQUEL WATCH COMPANY

RETURNS, REFUNDS & WARRANTY POLICY

Effective Date: May 13, 2020

J Marquel Watch Company wants every customer to feel confident in their purchase.

This policy explains our cancellation, return, refund, damaged-product, and warranty procedures.

1. ORDER CANCELLATIONS

Customers may request cancellation before an order has shipped.

Once an order has entered the fulfillment or shipping process, cancellation may no longer be possible.

Contact:

info@jmarquelwatch.com

as soon as possible for cancellation requests.

2. 14-DAY RETURN POLICY

Eligible products may be returned within 14 calendar days from confirmed delivery.

To qualify, the product must be:

  • Unworn;

  • Unused;

  • In substantially the same condition in which it was received;

  • Returned in its original packaging when reasonably possible; and

  • Accompanied by proof of purchase.

J Marquel may inspect returned products before approving a refund.

3. RETURN PROCESS

Before sending a product back, customers must contact J Marquel customer service.

Once a return is approved, J Marquel will provide return instructions.

Customers should not ship products to J Marquel without receiving return instructions.

4. RETURN SHIPPING

Where applicable, J Marquel may provide a prepaid return shipping label for eligible returns.

Customers must use the return method provided by J Marquel when instructed.

J Marquel is not responsible for products returned through unauthorized shipping methods or sent to an incorrect address.

5. REFUNDS

After an eligible return is received and inspected, J Marquel will process an approved refund to the original payment method.

Refund processing may occur within approximately three business days after inspection, but financial institutions may require additional time before funds become available.

6. PRODUCTS THAT MAY NOT QUALIFY FOR A REFUND

A return may be denied or adjusted when a product has:

  • Been worn;

  • Been damaged;

  • Been modified;

  • Been improperly handled;

  • Been exposed to conditions inconsistent with the product's intended use; or

  • Missing components or packaging that materially affects the return.

Nothing in this section limits rights that cannot legally be waived.

7. DAMAGED PRODUCTS

If your watch arrives damaged, contact J Marquel promptly.

Please provide:

  • Order number;

  • Description of the damage;

  • Photographs of the watch;

  • Photographs of the packaging; and

  • Photographs of the shipping label when requested.

J Marquel may investigate the shipment with the carrier and determine the appropriate remedy.

8. INCORRECT PRODUCT

If J Marquel sends an incorrect product, contact customer service promptly.

If the error is confirmed, J Marquel may provide a replacement, return label, refund, or other appropriate remedy.

9. TWO-YEAR LIMITED WARRANTY

J Marquel watches are covered by a two-year limited warranty beginning on the date of delivery to the original purchaser.

The warranty covers qualifying manufacturing defects involving:

  • The automatic movement;

  • Sapphire crystal; and

  • Case seals.

10. WARRANTY EXCLUSIONS

The warranty does not cover:

  • Accidental damage;

  • Drops;

  • Impacts;

  • Scratches;

  • Dents;

  • Normal cosmetic wear;

  • Normal leather-strap wear;

  • Abuse;

  • Neglect;

  • Misuse;

  • Unauthorized modifications;

  • Unauthorized repairs;

  • Damage caused by chemicals;

  • Damage caused by exposure beyond the watch's stated water-resistance rating;

  • Water damage caused by improper use;

  • Loss or theft; or

  • Damage caused by third-party modifications.

11. LEATHER STRAPS

Leather is a natural material.

Variations in grain, texture, color, markings, and finish are natural characteristics.

Leather straps are subject to ordinary wear and are not guaranteed to remain in their original condition indefinitely.

12. WATER RESISTANCE

Water resistance can decrease with age, wear, impact, and deterioration of seals.

Customers should follow the water-resistance rating and care instructions associated with their watch.

13. WARRANTY CLAIMS

To submit a warranty claim, contact:

info@jmarquelwatch.com

Customers may be asked to provide:

  • Proof of purchase;

  • Order number;

  • Description of the issue;

  • Photographs or video; and

  • The watch for inspection.

J Marquel may inspect the product before approving a warranty claim.

If a covered manufacturing defect is confirmed, J Marquel may repair the watch, replace the affected component, provide a comparable replacement, or provide another appropriate remedy.

14. WARRANTY SHIPPING

Customers may be responsible for shipping a product to J Marquel for warranty inspection unless otherwise required by law or communicated by J Marquel.

For an approved warranty claim, J Marquel may provide or reimburse reasonable return shipping as appropriate.

15. CUSTOMER SERVICE

For return, refund, damage, or warranty questions:

J Marquel Watch Company
Email: info@jmarquelwatch.com
Website: www.jmarquelwatch.com

J Marquel Watch Company
Luxury Timepieces. Built With Purpose. Designed to Leave a Legacy.